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219-262-3020

Shipping & Returns

 

SHIPPING AND RETURNS 

 

We will make every effort to ship out orders within 24 hours of being received. Most items may be shipped the same business day while others may take an extra day to process. 

You may return new, unopened items sold and fulfilled by Allstar Appliance Parts within 30 days of delivery for a refund.  The buyer pays any shipping costs associated with the return of an item.  If the return of an item is due to an error made on our end, then we will send a prepaid shipping label for the return. Return shipping costs will also be paid if the return is a result of Allstar error (you received an incorrect or damaged item, etc.) Items which have been installed cannot be returned for a refund, but all parts carry a warranty through their manufacturer for a minimum of 90 days. Parts which are defective within their warranty period will be replaced at no cost to the customer. Some items may have special returns policies. Contact us for more details.

 

Allstar Appliance Parts

(219) 262-3020
info@allstarapplianceparts.com

 


Refund Policy:

Items that meet Allstar return guidelines will receive a full refund. Some items may not be eligible for a refund, or may only be eligible to receive a partial refund.  Electrical items that have been installed are not eligible for a refund. Those items fall under the manufacturer's warranty. In order to process the warranty the model and serial numbers of the appliance will be needed. 

* Any unopened, non-installed item in original condition that is returned more than 30 days after delivery: will receive 100% of item’s price.
* Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to the center’s error: No refund.
* It is recommended that return shipments be insured in the case of damage or loss by the carrier. 
 

* Electrical items that show signs of installation are NOT returnable.

You should expect to receive your refund within 4 weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes Allstar to process your return once it has been received (usually 3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

TERMS AND CONDITIONS

SELLER’S ACCEPTANCE OF BUYER’S ORDER IS EXPRESSLY CONDITIONED ON THESE TERMS AND CONDITIONS AND ALL TERMS STATED ON BOTH SIDES OF THIS FORM. BUYER’S ACCEPTANCE OF ANY PRODUCTS SUPPLIED BY SELLER, WITHOUT LIMITATION, CONSTITUTES ACCEPTANCE OF ALL TERMS AND CONDITIONS.  BUYER HEREBY REPRESENTS AND WARRANTS TO SELLER THAT BUYER IS AT LEAST EIGHTEEN (18) YEARS OF AGE AND POSSESSES THE LEGAL RIGHT AND ABILITY TO ENTER INTO THIS AGREEMENT.

PRICES; TERMS: Seller’s terms to approved accounts are net 10th of the month following purchase.  No cash discount permitted.  Seller will not allow any additional shipments on a charge basis until Buyer’s account is paid according to Seller’s terms.  Identification as a dealer or serviceman is required to from all Buyers.  Possession of Seller’s catalog does not constitute the right to purchase from Seller.

All prices are subject to change without notice and all shipments will be invoiced at the price in effect at the time of shipment, except when otherwise agreed to in writing by the Seller.  Any changes in prices are due to market conditions.  

Buyer agrees to pay for the products according to the Seller's payment terms. In the event Buyer fails to make any payment to Seller when due, Buyer's entire account(s) with Seller shall become immediately due and payable without notice or demand. All past due amounts are subject to service charges at the rate agreed upon by the parties, otherwise at the maximum contract rate permitted by law. Buyer does hereby grant Seller a purchase money security interest in the products until such time as Seller is fully paid. Buyer will assist Seller in taking the necessary action to perfect and protect Seller's security interest. No products furnished by the Seller shall become a fixture by reason of being attached to real estate. All sales are final. 

In the event of collection enforcement, Buyer will be liable for any costs, including, without limitation, attorney's fees, court costs, and collection agency fees. BUYER IRREVOCABLY AND UNCONDITIONALLY AGREES NOT TO DEMAND A TRIAL BY JURY IN ANY ACTION, PROCEEDING OR COUNTERCLAIM ARISING OUT OF, OR RELATING TO, THE PRODUCTS AND THESE TERMS AND CONDITIONS.

SHIPPING: Unless Buyer specifies in writing and Seller acknowledges in writing, (A) goods will be boxed or crated as Seller may deem proper for protection against normal handling and for domestic shipment, (B) routing and manner of shipment will be at Seller’s discretion, and may be insured at Buyer’s expense. An extra charge will be made for special handling. All shipments are F.O.B. Seller’s warehouse. Delivery of goods to the initial carrier will constitute delivery to Buyer and all goods will be shipped at Buyer’s risk. A claim for loss or damage in transit must be entered with the carrier and prosecuted by Buyer.  Acceptance of material from a common carrier constitutes a waiver of any claims against us for delay, damage or loss.

INSPECTION AND ACCEPTANCE: Claims for damage, shortage or errors in shipping must be reported within one (1) day following delivery to Buyer. Buyer shall have seven (7) days from the date Buyer receives any products to inspect such products and services for defects and nonconformance which are not due to damage, shortage or errors in shipping and notify Seller, in writing, of any defects, nonconformance or rejection of such products.  All return notifications shall include the original invoice number and instruction. All applicable returns must be returned in its original packaging.  After such seven (7) day period, Buyer shall be deemed to have irrevocably accepted the products, if not previously accepted. After such acceptance, Buyer shall have no right to reject the products for any reason or to revoke acceptance. Buyer hereby agrees that such seven (7) day period is a reasonable amount of time for such inspection and revocation. Buyer shall have no right to order any change or modification to any product previously ordered by Buyer or cancel any order without Seller's written consent and payment to Seller of all charges, expenses, commissions and reasonable profits owed to or incurred by Seller. Specially fabricated or ordered items may not be canceled or returned, and no refund will be made. The sole